Cameron Valley Tea Terms and Conditions

By using our services and making purchases through the Cameron Valley Tea website, all customers agree to be bound by the terms, conditions, and policies outlined below.

1. General Agreement

All customers of our online store agree to be bound by all terms, conditions, policies, and procedures incorporated herein by reference.

2. Pricing and Currency

All prices shown and all transactions are in Ringgit Malaysia (MYR).

3. Order Processing

Orders will only be processed after payment is verified. Please note that no orders will be processed until we confirm the payment.

4. Product Availability and Cancellations

We reserve the right to cancel any orders in the event of unavailability of the products concerned. If a product is out of stock after your order has been placed, we will inform you promptly and offer alternative options or a refund.

5. Order Modifications and Cancellations

Once an order is placed, no changes or cancellations will be entertained. Please ensure all details are accurate before completing your order.

6. User Responsibilities

By using our services, you represent and warrant that:

• All registration information you submit is truthful and accurate.
• You will maintain the accuracy of such information, including your email address.
• Your use of the services does not violate any applicable laws or regulations.

When signing up to become a member, you will be asked to choose a password. You are entirely responsible for maintaining the confidentiality of your password. You agree not to use the account, username, or password of another member at any time or disclose your password to any third party. You agree to notify Cameron Valley immediately if you suspect any unauthorized use of your account or access to your password. You are solely responsible for any and all use of your account.

7. Termination of Service

We may terminate the provision of the website or the services, or restrict your access to them, without prior notice under the following conditions:

• A regulatory or statutory change limits our ability to provide the website or services.
• An event beyond our reasonable control prevents us from continuing to provide the website or services (for example, technical difficulties, capacity problems, or communication failures).
• We consider, at our sole discretion, that you are abusing the services provided by the website.

8. Privacy & Data Collection

8.1 What Personal Data We Collect

We collect personal data such as:

• Name, email address, phone number, shipping address, payment details.
• Device information and browsing behavior via cookies.

8.2 How We Use Your Data
Your personal data is used to:

• Process and deliver your order.
• Improve the website experience.
• Communicate promotions, offers, and updates (if you opt in).

8.3 Data Protection

We take the necessary precautions to protect your data, including SSL encryption during payment transactions. However, please note that no system is 100% secure, so we recommend you protect your account credentials.

9. Sharing of Information

We may share your personal data with third parties to provide services related to your order, such as:

• Payment processors (for payment verification).
• Delivery partners (to fulfill orders).
• Legal authorities (if required by law).

We do not sell your personal data to third parties.

10. Customer Rights

You have the right to:

• Access and update your personal data.
• Request deletion of your personal data (subject to legal obligations).
• Opt out of marketing communications at any time by clicking “unsubscribe” in our emails or by contacting us.

For requests, please contact us at inquiry@bharattea.com.my.

11. Cookies & Tracking

Our website uses cookies to:

• Enhance your browsing experience.
• Analyze site traffic.

By using our website, you consent to the use of cookies. You can manage your cookie settings through your browser.

12. Third-Party Links

Our website may contain links to third-party websites. These external sites have their own privacy policies, and we are not responsible for the content or privacy practices of these websites.

13. Refunds and Returns

13.1 Non-Refundable Items

• Goods sold are non-refundable, non-returnable, and non-exchangeable. Please refer to our Returns Policy for more details.

13.2 Refund Process

• For refund-related inquiries, please refer to our Refund Policy.

14. Right to Modify Terms

Cameron Valley Tea reserves the right to make changes to these terms and conditions, policies, and procedures without prior notice. Any modification will be effective upon posting on the website.

15. Contact Us

For inquiries, support, or feedback, please contact us at:

• Email: inquiry@bharattea.com.my
• Phone: 05-4911133
• Address: Cameron Bharat Plantations Sdn Bhd
  15-16 Main Road, Tanah Rata Cameron Highlands, 39000, Pahang Darul Makmur

Thank you for shopping with us!